Help & contact
How can we help?
Find quick answers about the Words app, subscriptions, purchases, and your account.
Words is preparing for launch.
For pre-launch questions, email support@example.com. This is a temporary placeholder address and will be replaced before the public release.
Which exam is available first?
Words is launching with HSK vocabulary for Simplified Chinese. Additional proficiency exams and languages will be added over time.
Is Words free?
Words will offer a free experience, with optional premium features such as advanced quizzes, smart review, category insights, and an ad-free experience. Final availability and pricing will be shown clearly in the app.
How do I restore a purchase?
Open the premium or subscription screen in Words and select “Restore purchases.” Make sure you are signed into the same App Store or Google Play account used for the original purchase.
How do I manage or cancel a subscription?
Subscriptions purchased through Apple or Google are managed in your device’s App Store or Google Play subscription settings. Deleting the app does not automatically cancel an active subscription.
What should I do if audio is not working?
Check your device volume, silent-mode setting, and internet connection. Then close and reopen Words. Some pronunciation and speaking features may require an internet connection.
Account and data
Learn how account deletion works and what happens to saved progress, bookmarks, and study history.
Delete account information →